Night Concierge, North Shields

About YMCA North Tyneside

Located 20 minutes by Metro from Newcastle, YMCA North Tyneside, based in North Shields, is a Voluntary Sector Organisation undertaking youth and community programme work in areas of North Tyneside, South Tyneside, and Teesdale. We are part of the worldwide YMCA movement, which started in London in 1844 and now has grown to become the world’s largest and oldest youth movement. Now more 175 years later YMCA is operating in 119 countries, with 64 million people reached annually around the world.

Job Purpose & Description

To work with young people in a housing support role, with a particular focus being on independent living skills. The development of the life skills will enable positive change that helps the young people in their future housing needs.

Overview of Duties / Responsibilities

• To work under the direction of the Senior Housing Support Worker to ensure effective security of the building and appropriate support is delivered to young people overnight
• To ensure Safeguarding is carried out effectively and efficiently, as per Safeguarding Policy and Procedure
• To communicate effectively and professionally with young people, maintaining strong professional boundaries
• To build and sustain strong, supportive relationships with young people
• To enforce House Rules
• To prepare for voids in the accommodation
• To motivate and encourage young people to engage and succeed
• To work with resistance, understand young people’s personal obstacles and support young them to overcome barriers and achieve goals
• To communicate effectively and professionally with management and external agencies as required including Out Of Hours Teams at Children and Adult Services, Mental Health Services and other relevant Statutory, Community and Voluntary agencie.s
• Following and abiding by all policies and procedures (including Health and Safety, Fire Safety, Lone Working, Recording, Reporting of repairs, Professional Boundaries)
• To manage visitors to the project in line with the Visitor Policy and Procedure
• To support young people to stay safe overnight, seeking advice and guidance from Out Of Hours Teams at Children and Adult Services, Mental Health Services as appropriate and reporting emergencies as required to emergency services and emergency on-call management
• To monitor and manage any rent, service charges and other cash payments
• To effectively use IT, communicating via email and recording and reporting interactions, support and evening events via computer-based recording system Inform
• To carry out regular night cleaning duties as per the evening task list
• To support young people to abide by house rules, maintain their accommodation and view eviction as a last resort
• To have a compassionate, supportive attitude towards young people with complex needs
• To work in non-judgemental, anti-oppressive manner and be friendly and approachable
• To have a positive and can-do attitude, using initiative to complete necessary tasks without requiring specific instruction (such as completing outstanding actions left by the team).